Patient Services operations can have a dramatic impact on the speed and effectiveness of self-pay account resolution.

The management of front-end call center staffing, financial counseling and point of service collections is often challenging due to high turnover rates, the lack of experienced employees, weak follow-up due to stretched resources, limitations on office space and the sheer volume of activity. MedAssist's Patient Services Group can manage the front-end operations associated with patient visits, freeing hospital staff to focus on core operations. Theses services also help to reduce patient anxiety while dealing with potential health issues.

Key advantages of implementing financial counseling programs and point of service collections include the acceleration of revenue, reduction of bad debt, a 40% increase in patient awareness of their responsibilities and a 56% decrease in complaints associated with the billing process.

Contact MedAssist for more information on Eligibility Services.